10/09/09

Quick

by SAm

Went there for an emergency alteration. They did a great job in a short amount of time.

• Pros: Fast Service

06/20/09

Worst Bridal Experience

by BroncoFan07

Working with this salon was the most frustrating, stressful part of planning the entire wedding and ended in tears and I had to completely change some of my wedding plans because of their continued mistakes. The staff was not knowledgeable about the companies that make dresses. The staff told us an incorrect ordering date, so the dresses came 3 weeks before the wedding because we ordered later than we should have. The staff was incorrect about color options and we had to decide on a color over the phone because the company really couldn't do what they said we could. So, we told them we wanted blue dresses and the told us of another color combo. we could do so we trusted them after they ensured us the dresses would be blue. However, instead of blue bridesmaid dresses, they were seafoam green. They told me I should have ordered a different blue color and it would have been fine, even though they are the ones who placed the order and they told us that the dress we were getting was very "blue and pretty". Since we didn't have time to order new ones, we had to take the green color and change all of my wedding flowers, cake decorations, and groomsmen outfits. They didn't want to do anything to help out. The staff kept telling me that I should have asked for the other blue. I was so frustrated it brought me to tears. My bridesmaids had to pay for a dress that they didn't want. Their customer service deal was to take twenty dollars off each dress...that doesn't even compare to the amount of stress this salon caused us. I highly encourage you to invest your time and money in a salon that knows customer service, and is knowledgable about dressing a wedding party. Unfortunately, I can not say that about this place.

05/21/09

DO NOT go here!!!

by cdelano

I bought my dress here and chose to leave the dress there to be altered. Huge mistake. When I got the dress home the seam was ripped, there were stitches sticking out, and there were stitches showing in the skirt. When I brought it back to show them (within an hour of taking it home) they told me that I should have seen all of these problems in the store. When I explained to them that I paid them to alter my dress and that I do not think that it is my responsibility to do their job, they accused me of putting the whole in it during the HOUR that I had it home!!! They were incredibly rude to me and to my mother-in-law, who came with me, and they refused to reimburse me.