Kiernan's Steak House

10/27/09

Very disappointed

by gorodan at Citysearch

Four of us. Our night out. Had our drinks. And we waited and waited and waited for our entrees. Only to be told that one of our dishes had fallen to the floor. More waiting. Would have been nice to be told what had happened and that because of the inconvenience we could have a drink on the house. No such luck. And we waited. Finally our entres came. My prime rib was unchewable. No more prime rib for me. Considering the reputation of Kiernan's, I would have expected much , much better. Customer happy it was not.

• Cons: lack of diner consideration

02/12/09

Not Worth the Money

by DeaFar at Citysearch

My husband and i are on a mission to try new restaurant and finally decided to try Kiernan's and what a disappointment it was. 10 minutes for waitress to arrive. She was very dry and rude, almost as if she was doing us a favor by waiting on us. Bread arrives 15 minutes later then we wait...15 min. our soup arrives. Good, but my husband's was on the cold side. We wait again, Escargot come out with absolutely no flavor. the waitress by the way was showing up every 15 minutes or so to refill water with no other acknowledgment. We wait again, 15...20 minutes go by and no salad. By then we were fedup with the delay 1h 5 mins to get a salad???. We asked the waitress for our order, she rudely responded that we have a busy dining room and you ordered full course dinner (app, soup, salad and steak) it will take a while (that was an 1hr 5mins later, we timed it). i called the manager and he stomped over as if we had insulted him. we heard the waitress talk to him before he arrived. he was even more rude than the waitress. We explained the long wait, the bad service but he sided with the waitress and accused us htat we had been on the phone when she came to take our order and we shooed her away (not true by the way, when she finally came around it was 10 minutes after we had been seated and off the phone). We told him to wrap the food to go he said no need, he will take care of it and just walked away with no apology/comment..VERY ARROGANT!! Whatever happened to customer service?? if i recall we were the paying customer here. They apparently don't need our business.

We paid, left 10% and left. NEVER GOING BACK AGAIN. DON'T RECOMMEND!! to make matters worse, Valet guy was an older man who could not find the car. we had to wait 10 minutes in the freezing cold for him to bring the car.

Dingy, dark place, bland food, poor service. They are trying to market themselves as higher end but truly you can get better service at applebees. We did not even get to the main course!!

• Cons: Service: Long wait, Rude wait staff, average food.

09/21/07

Terrible, cold, food

by tm1155 at Citysearch

I will never go to this overprice, steakhouse again. The potatoes were cold, steak overcooked (I ordered it medium, got burnt). Service was poor. Waitstaff rude. Not recommended if you want a nice evening out.

• Pros: Nothing about this place is good
• Cons: Terrible, poor food quality