12/28/08

Awful Experience

by csurgeon

My parents used this travel agency for a trip to Saudi Arabia to perform the Hajj pilgrimage. This travel agency and it's members provided the most awful service to my parents. The hotels they were booked to stay in were oversold and my parents had to be shuffled around from hotel to hotel until they found a room. One of the tour buses they were on in the desert broke down and my parents (who are in their 60's) had to walk 6 hours on a Saudi highway, with others who were stranded - to get to their destination. Their tour operator was never available by phone and did not even give my parents their passports to return to the U.S. until 2 hours before their departure flight. My parents paid $13,000.00 for this trip-and received the most awful service. Please do not use this agency for your Hajj trip.

• Pros: NONE
• Cons: Horrible customer service

11/14/08

Manara is in the indictment

by chadak

Where do you think you are ?? living in Syria??Do you think people are idiot and can not find the inf on the internet??

The Indictment is there, and they do mention Manara Travel in it !!!

Stop covering your fat friend !!

• Pros: No Pros !!!
• Cons: Worst agency in the world, Maher and his crew always lie

03/24/08

Prior review is disturbingly mistaken

by ax1914

As a close friend of the owner and CEO Manara Travel I can say that the prior review is completely false. Ashraf Zaim's only affiliation with Manara Travel was the short stint in which he was the head of IT. Zaim's indictment on tax evasion had nothing to do with Manara Travel, nowhere in the 11 page indictment does it say ANYTHING about Manara Travel or the owner Maher Mattan. Zaim's business was named AZ Travel & Services and it was not even in Dearborn, MI it was based in Toledo, OH. Manara Travel agency has been a pleasure to work with and our company will continue to do business with them in the future.