Caputo Animal Hospital

11/04/09

Dirty, and rude

by puppybaby at Citysearch

The front desk staff is incredibly rude, and seemingly arrogant. They don't even look up when you walk into the office, even to respond to a "hello" from me. (They didn't respond at all.) While waiting in the little room for a total of one hour, I noticed how filthy the room was. Old peeling wallpaper, spiderwebs, the lightswitch plate was "white", but, black with filth. The floors looked like they haven't been cleaned in years. Nothing about this office said "well maintained" or "clean." When the assistant brought my dog back into the room after a procedure, she tossed my dog onto the table, whirled around and left, and my dog ended up on the floor. I complained to the doctor about this, but he didn't seem to take it seriously. I told him, explicitly that I did not appreciate my dog being thrown at me, and I wanted him to speak to her about it. Still, he, dismissed it. Every time I have gone there in the past 5 years, (not often, mostly for yearly shots), I tell myself that I'll NEVER go back. But, I do, just because they have my records, and it's only for shots. This time, was the absolute last. I've had animals all my life, and I've never been in ANY Vet office that was so impersonal, rude, and insolent. I do NOT recommend this place.

A rating is required (above), and if I could give NEGATIVE stars, I would. Or, ZERO. Since that is not possible, it gets the "one star".

• Pros: ?
• Cons: Rude staff, filthy dirty office

07/23/09

IT WAS TOTALLY A MIRACLE TO ME!!

by nickie2 at Citysearch

LAST X-MAS, MY COCKER SPANIEL BECAME SICK. HE WAS 3 AND A HALF YEARS OLD. I DID NOT KNOW WHAT WAS WRONG WITH HIM. I THOUGHT I WAS GOING TO LOSE HIM. I LEARNED THROUGH DR. CAPUTO WHY NICKIE GOT SICK. THROUGH ALL THE TLC, MEDICATIONS, AND GOOD COMMUNICATION WITH DR. CAPUTO, NICKIE BECAME GOOD. I THOUGHT WHEN ALL THIS HAPPENED (AND NOT KNOWING MUCH ABOUT ANIMALS, BECAUSE THIS WAS ALL NEW TO ME) I WAS GOING TO LOSE HIM. BUT THANKS TO DR. CAPUTO I THANK THE GOOD LORD ABOVE MY DOG (NICKIE), BECAME HIS GOOD LIVELY SELF AGAIN!! YOU WOULD NEVER KNEW HE WAS SICK. MY FAMILY MEMBER'S WERE AMAZED ALSO. IT WAS A MIRACLE TO ME!! GWENN WELLS.