08/25/08

Thieves...

by selohssaerasjibab

They are crooks plain and simple. If you have a strong desire to be ripped off and then promptly ignored by a man who hides behind his secretary because he doesn't have the b-lls to face a customer once the money is in hand and has failed to deliver on promises or products then this is the place for you. Chris Babij the owner (Mickey Redmond no longer has any ties to this buisness although I'm sure they'll tell you otherwise) has been know to even sink so low that on occasion when forced to answer the phone will use a fake name and try to accent his voice. I was a previous member of the 50 goal club although I think every member is now a previous member since the rewards of the membership mysteriously stopped being rewarded. If you value your dollar these are the last people you want to do buisness with. They are a cancer in our community but probably not for much longer considering both of their buisnesses' (they own the restaurant next door) are failing miserably. Well Mr. Babij, remember, Karma is a b-tch!

• Pros: The concept
• Cons: The owner IS a con

02/26/08

Customers Are Expendable

by Humres

My husband and I have been on several trips with this agency. This past Christmas my husband surprised me by booking a weekend trip. Within days of the purchase, we found out we could not go. My husband immediately sent an email to the agency to see what could be done. The answer was NOTHING. After my husband pressed the issue, we were told maybe they could credit us for a future trip. That would have been acceptable to us. We were told that the issue would be reviewed with management. Can you believe they never called us back? We emailed them. We called them. They would not return our calls or emails. Unbelievable! This is during a time when our economy is bad and many people don't have the money for vacations. One would think that every customer would be valued. Apparently they needed our money so badly, that the concept of losing future business was not one that they cared about. We will never use them again. I encourage all of you to adhere to the adage "BUYER BEWARE". Do you want to use an agency that won't do anything to assist you if you have a problem and can't even extend the courtesy of returning a phone call?