Livonia >Herc's Roast Beef & Spirits
Worst place I've ever been!. The waitstaff is horrible the bartender Is the most nonprofessional disgusting rude person I've ever seen. She literally sat there and ate the whole time I was there she did not pay attention to her customers and the waitresses were telling her half the time when a customer wanted something. I witnessed her yelling at a waitress because she called her name when she needed a drink (the waitress was sitting there for several minutes waiting before she did this) This was all just waiting on my drink. When my waitress FINALLY came with our drinks she didnt even ask us what she wanted to eat she said I'll be right back and walked away. We waited another ten minutes just for her to come and get our food orders. She was very rude. Did not offer us coleslaw rice or baked french onion soup. When I finally got my food It was cold undercooked and just plain disgusting. I would not recommend going there for a few months when It is under completely new managment. The staff now is horrible and rude. The cooks are dirty and use vulgar language and nothing about this restruant is a good place to go
First off, the staff was great. Super friendly when we walked in, and throughout our meal. Our waitress was incredibly friendly, and I wish I had her name so I could compliment her.
But, other than that, the food was disgusting, even their coke was watered down. We both had specials. My husband had the prime rib with garlic and I had the seafood alfredo. We also had tortilla chips with cheese. Those were good. The salad bar also wasn't horrible; I really enjoyed the creamy garlic. But, the main dishes... My husband's prime rib was cold. You could tell the alfredo sauce used was straight out of a jar. The shrimp had a disgusting taste and texture to it, probably frozen. The crab meat was imitation-and that was the best part.
Our waitress felt horrible, but we assured her over and over again that it wasn't her fault. We will never be back.
Great Atmosphere. Great Atmosphere, Great value and Prompt Service is what you get here.
Great Food, Great Price, Great Flexibility!. We have been coming to Hercs for a few years now because we love the food. It is high quality and tasty. What keeps us coming back is the food, of course, and the family-owned atmosphere. If we want a little change up in a dish, the owners are happy to accommodate us. They are there to please us---this is what restaurants used to be before chains came around. We make a stop here around once a week. We love so many of their specialties, such as the salmon florentine, and I just crave their rolls. Their French onion soup is super too! Every time we finish eating at Hercs, we are completely satisfied. A++++
Good Roast Beef but a Dive.
Were were there in Oct 2009. Have been hearing about Hercs for a few years. Finally made the ride from the eastside. The roast beef was top notch. The service was medicore. We waited at the door for someone to greet us. The soup was luke warm.
It needs remodeled and cleaned up and also a good manager. The only reason I'd so back is for the roast beef. I'd raste the roast beef a 5 star and the service a three star and the building a 2 star.
Why Hercs Is Horrible..
I visited Hercs about 2 weekends ago or so.
1st off, i would like to say that Hercs should remodel everything. The "non smoking" section smells more like smoke than the smoking section itself. Everything is falling apart. Honestly, any McDonalds you eat at will be in better condition than this restaraunt..thats how unsanitary Hercs really is.
SECONDLY and WORST OF ALL...
The Staff. Half of the waitresses live in the MOTEL next door!! The cooks are all little grungy punks that wear their hats backwards and handle the food like i have never seen before. The front of the restaraunt is like and open kitchen, so you can see everything the cooks are doing. these teenagers were throwing water all over the place, using EXTREMELY vulgar language, and just plain fooling around.
I first walked in Hercs with my family and waited for about 5 to 10 minutes at the door. All of the sudden this little brunette headed girl that couldnt be older than 12 or 13 comes up like we were bothering/ interrupting her with something..(i mean it is your job, dont act rude.) at this point all i wanted was to be seated. well, finally we get to the table and she forgets the menus and tells us she'll be right back with them. she never came back.A little ridiculous since we were one of the only families there besides the same people who sit at the bar day after day.
i guess the worst part of everything was when my 7 year old son and i went to go get rolls and salad at the front where all of the staff was lazily hanging around. The same hostess that forgot our menus AND our table, and a grungy little dark haired cook were kissing and touching (fooling around) out in the open. Now would you want your child seeing that? i think not.VERY innapropriate for a "FAMILY" oriented restaraunt. It is just sad how my family couldnt even enjoy going out for a little dinner. The food is the ONLY reason my family goes to Hercs. I HIGHLY suggest if you are planning to visit Hercs, you ask for a TAKEOUT menu.
Great food, terrible ownership/management. The Food was good. All of the cooks are punks and walk around with sideways hats on and piercing in their ears, and are filthy. often walk up behind the bar take a drink touch their mouth and face, smoke and then go right back to prepping food without washing their hands. i have had a very bad experience with a man there named David. Seems two-faced and only talks to his regular customers. the waitstaff was fine except they smoke right in front of their customers, cool bartenders. but really couldn't stand sitting at the bar due to the crazy customers who live in the motel next door. To me the bar seems like a place where alcoholic UAW workers can go and feel sorry for themselfs. All in all, I am very upset with Herc's and will not be returning again. the place is filthy and needs to be inspected by a state health inspector and I'm pretty sure he would be offended byt this disgusting hole in the wall referred to as a Livonia classic
Great place. Great place to eat. We have been going to Herc's for over 20 years. I've never ordered something and not liked it. They really need to invest a bit of money into a remodeling job, but the food is fantastic as well as the staff.
We must have been invisible.. I can't comment on the food since we were never served. We waited at the front desk for 5 minutes before we were seated. We were the only ones at the front desk and many employees came by but ignored us. After we were seated we were ignored for 10 minutes. In that time other employees walked by but did not stop. The place wasn't busy at all. We left.
They know their roast beef !!!!.
Our family has been dining here for many years, I always like to stick to ordering beef,
steak, prime rib etc. because these people know how to prepare it so well.
Service has always been friendly. It has just about anyting on the menu, and specials every day.
There is a french dip sandwich they serve there to die for !!
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