Jewelry Factory

09/07/11

Awesome Job!

by Jewelry Factory at Citysearch

My mother passed away in March at 90. While going through her jewelry, we found her engagement ring, which had to be cut off years ago due to a thinning band and bloating from meds. August would have been her 70th anniversary. On September 3, I decided to bring it to the Jewelry Factory to see if it could be repaired. They said it would take a week. I got a call the next morning (Mom's 91st birthday-and already emotional) saying it was finished. When we picked it up, we could not believe it was the same dull, broken & bent 70-year old ring! My sisters were amazed and regretting their decision to take the intact wedding band & mother rings instead. Thank you SO much. I've NEVER seen this ring look so beautiful in all the years my mother wore it. Looks like it's good to go for another 70 years. That staff (especially Cathy) was very helpful & friendly. JOB SO WELL DONE! Thanks!

06/16/11

Take it anywhere but here to get it sized...

by chappi at Citysearch

I brought my mom's wedding set in to have it sized to my finger. Before the woman behind the counter even looked it closely, I mean REALLY looked at it. she said she could tell the prongs were worn and would need to be replaced. She had her "jeweler" look at it, and he agreed. Quoted me a price of $270.00 for the sizing and prong re-tipping. AND, they wouldn't size it unless I agreed to have the prongs done. I couldn't afford the $270.00 so I didn't have it done. Not there anyway. I took it to another jewelry store, in Westland. and they did it for $120.00. My math tells me that's well under half of what The Jewelry Factory wanted to charge me. What a scam. I know I did not wear my "rip me off" head band that day either. Shame on you, Jewelry Factory in Livonia....

05/12/11

Beware !!!!!!!!!

by jacquelline at Citysearch

Beware!!!!

we picked out a loose diamond and paid $4000. for it had it set and was told it would appraise for double ! I had it appraised at 2 different stored today.

My $4000. diamond ring is worth $1700.

I will be contacting the jewelry factory so will my attorney !!!!

02/16/11

Best Place i've ever been to

by nfields1 at Citysearch

I had the best experience of my life, in a jewelry shop, believe it or not, this place ranks #1 for great custome service, and to of the line jewelry, i didnt feel pressured to buy, i actually wanted to spend my money there, i recommend this place to all

01/23/11

Would go back here again

by sagutast at Citysearch

I recently purchased an engagement ring, and was very satisfied with my purchase. The staff was friendly and non-pushy. I received a lot for the amount I paid! I would go back here in a heartbeat.