Plymouth >Irish Mist Carpet Cleaning
Do not use this company. All i did was call to inquire then maybe set up an appt... got an ad in val-pack the prices seemed good.. They are very rude on the phone then i stated i may call back i was still going to price shop, i was hung up on!!!!!! So i ended up calling another company i found in val-pack Capital Carpet, they were out this morning on time very professional and great prices!!!
NO LUCK OF THE IRISH HERE......
WOW.....I should have read the reviews for this co. before I scheduled them to clean my carpets. I decided to "listen" to the reviews and cancel. The Man (Mike) told me that he would have to charge me a service fee and upon this I said,Is this stated on your website or flyer? He said, we do not have a website and we do not have to divulge this info. to you, its just like a Dr.'s office.. I said, This is not a fair way to practice business and I will not be using your service especially because of your prior reviews.
Mike said that those reviews are not accurate and "those people" didn't have respect for OUR time. I proceeded to say that most of the reviews were people that actually USED your service not people who canceled. He then said that, we are in the process of suing due to the fact that people are writing reviews as such. I said, That is freedom of speech and everyone has the right to state their opinion.
I could go on, however, I will spare you any MORE grief about this company. NEVER use them as you will have an issue....I would bet on it.
This Company Should NOT be in Business!!!!!!!!!!!. I received their ad threw Valuepak mail, I decided to get my whole house and my mothers home done as well not to mention we refereed 2 additional customers to them.I called and set up an appt. and requested ken to service the homes because he did a good job with my sis home.Originally I spoke with Tim (very nice) to setup service with Ken. When the day for the carpet cleaning came someone called me and stated that they were on their way (not ken), I told them I requested Ken and before he comes by let me call the office.The gentleman said OK no problem.I called and was rudely told to hold and about 2 min later a guy by the name of Mike answers.At that point I asked to speak to Tim and again rudely states Tim is in Florida and what was my problem, and hurry up because he is busy.I couldn't get a word in, very abrupt with me. I began to explain to him that I requested services by Ken, then he interrupted me and said WE DO NOT PROMISE ANYTHING (yelling)!! and I said I was not told that.I simply just wanted services from someone that I saw did a great job.I never called with the intentions of canceling services.I simply just wanted to see if it was a mix up.After, my entire conversation with him was him yelling at me and I could never get any words in. At that point,I decided to cancel services and he (yelling) said he will be charging me $39.95 x2 for a service fee (I was never told about any cancellation fees from Tim).Which again I never called to cancel just to see if it was a mix up.After being talked to liked that, why would I want to spend money with a company like that.Then he hung up.About 30 mins.Later I heard a knock at the door and when I open the door 2 invoices fell out the door for $39.95. I am appalled on how I was treated! They should not have someone like him representing their company.
SHOULD NOT BE IN BUSINESS. I received their ad threw Valuepak mail, BIG MISTAKE, first red flag, when calling for an appoinment, couldn't get a word in, very abrupt with me. It took three days for my carpet to dry, it was soaked!!! my back room dried with a yellow stain,which when calling back they said it was my fault , making many reasons why and very very rude about it. I was hung up on, when I called back to talk to the owner, I was informed I was talking to the owner. When I called the other numbers on the coupon the same person answered ???? NEVER NEVER would I use them again or recommend them, I cannot believe they are still in business.
VERY RUDE.... NO RATING if I could!.
I got an ad for this company through the Valuepak mail. This morning I called to inquire about a service, and:
1. The man answering the phone was VERY RUDE and put me on hold right away. The beeping on the hold line was enough to make me want to hang up.
2. Once I finally got to talk to someone, he was, once again, RUDE... treating me like I was special because I got to talk to him!
3. He was not answering any of my questions on what services, specials, prices they had going... he just started scheduling me for next weekend.
4. When I said I wanted to call back to make sure my day was clear for the day he automatically started to schedule me for, HE HUNG UP ON ME!
I don't even want to know how poor the cleaning service would have been if it is based on how horrible the customer service is.
DO NOT EVEN CALL THIS COMPANY!.
I just called to make an appt because they did my moms carpet and I try to always use local when I can. I apologized for waiting so long before the holiday and the guy said "that's ok...we've been busy since the election...now that things are cleaned up people can spend money." I said "Oh...ok." He said "You disagree" I informed him I don't need to agree with a company to have them clean my carpets...he seriously said "YES YOU DO WE ARE A NON DEMOCRATIC COMPANY." I asked if he was serious (never even saying if I was or wasn't one...am, but voted for Synder)....he said and I quote..."Yeah, we hate democrats they are ruining our country."
Yeah, when your company goes under from all the bad reviews and the fact that you've got someone intoxicated or ill answering your phones...blame the government.
DON'T USE THIS COMPANY!!!!!!!!. I am sitting here at 6 p.m. waiting for my carpet to be cleaned!!!! I was told they would be here between noon and 4 p.m. I called 6 times during that time and Mike assured me they hadn't forgotten me. Mind you --- I have 4 complete rooms of furniture on my front lawn. Mike stated he couldn't get ahold of the driver but he would be answering the phone until 5:30 p.m. --- not to worry. Well I just called Mike --- and guess what????? NO ANSWER!!!! Believe me, they haven't heard the end of this --- they will be sorry they messed with the wrong person!!! Next I will call the BBB - STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!
Don't Use Them. I get my carpets cleaned every other month and have used many different companies and Irish Mist is the worst company I have used. They left my carpets soaking wet, and when I called the manager he was extremely rude. Don't use this company unless you what to be treated like dirt"
Worst business ever dealt with. Irish Mist had a hose bust and got dirty water all over my carpet. The smell was awful! They came back out the following week to try to fix it and the smell did not go away. They wanted to come out again to spray a deoderizer to fix the horrible smell. We all know how this smells (think of the wonderful smell that masks smokey hotel rooms). The company would not replace my carpet which was destroyed. The manager hung up on me several times when trying to talk to him about the problem, the owner said "There is nothing wrong with covering up the dirty water smell with a deoderizer". It was a nightmare dealing with this company. I could go on and on...
Irish Mist. They are honest, dependable and trustworthy. I personally have never had them not show up. Once it was an hour late, but they called and kept me informed. They were very good about communicating. I'd never use anyone else.
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