Plymouth >Irish Mist Carpet Cleaning
Your servicemen were on time, and did a great job. We will be telling all our friends about your service.
Great Exp. from the office to the technician Brian. Thanks
Thank you for a wonderful job, now my kids can play on the carpet again!
We scheduled the appointment for the Whole House carpet cleaning schedule a week before. The day of, I called to confirm it's 12-4 but Mike (the rudest, most disrespectful receptionist/manager I've spoken to) not only got the rooms wrong but he changed the prices to an extra $50. I asked how it changed from $100 to $150 but he continued to yell and stated he was frustrated. This only made him more aggressive & belligerent. I felt very disrespected & duped since this isn't what we agreed upon. I called again to cancel bc of the horrible customer service & because it was 3 pm & the man wasn't even here yet. Mike said he's charging a $50 cancellation fee even though it's not written on the flyer. I asked to speak to the manager & he stated he was the manager. He wouldn't let me speak to anyone else. This would have been the 3rd cleaning we commissioned them to do. There is no way my money would go to that company ever again. Don't go here unless you are EXTREMELY desperate & want to be talked to like you aren't human. If you do go there, request Allen. He was professional, nice & did a good job. Mike on the other hand, was a total nightmare! Shame on you Mike for your horrible customer service--you just lost loyal customers.
when I made the appointment was told they would be out 12-4, witch was fine, called the day of service to ask if I should put air conditioner on then asked if he knew what time guy would be here was told before 2, great! 3:20 called guy still wasn't here was told he was on his way. Called back after 4 talked to owner my time was valueable he replied as is mine, like I was wasting his calling him. He didn't want to listen to me, very rude, talked down to me etc. He needs to take a customer service coarse and learn how to treat people like they deserve to be treated. He will not be receiving any recommendations from me or my repeat business.
Well the reviews are correct. Yesterday i scheduled a carpet cleaning with this company. I as told I was the second stop which would be around 10am. Today at 9am they called and asked very rudely and rushed if they could move it up to 915am and I said no because I was currently at work, with a very annoyed tone in their voice they said "OK we will see you at 10am then". At 1030am I called the office to find out where they were and was told by the man on the phone that he would call and find out and call me back in 10 min. 30 min later they called and said they could not make it til noon or 1pm. I told them I would no longer need their services since I could not make it out of work to meet them again on the same day. I was yelled at that I have no respect for his business and that he would be sending me a $50 bill for services rendered, WHAT SERVICES!? The reviews are correct very rude, unprofessional and unreliable. Pay the extra money for a company who knows how to treat customers.
Aweful customer service!! When I was scheduling the appointment I asked if they could narrow down the time window a little as it would be better for me after 9am instead of 8am. They said ok they will go to another house 1st and me 2nd, which would be around 9-10am. Great I thought! In the morning the man showed up at 8:10, and was upset that I wasn't ready for him.. I asked him about a coupon I had, and he asked If I was gonna argue with him about the price? He told me I can call the office about it. What?! Totally obnoxious! I told him if he didn't want my business to get the heck out of here so he left. I called the office to let them know that their technician was totally rude, and the man told me that he already talked to him and it wasn't true, that I WAS ARGUING about the price! Again, what?! I am shocked that with fierce competition out there they are still in business. Probably not for long if they keep up with this attitude. Worst experience ever, and I deal with a lot of contractors.. - this one was by far the worst yet.
RUDE RUDE RUDE!!!!. Where do I begin. John came out and cleaned our carpet. shortly after he left we discovered spots that were not removed and traffic areas looked as if they were never even cleaned. We called and spoke to Mike, he was very rude. We had our carpet cleaned on a wednesday and he said he would have someone come out the following Monday to take a look at it. I told him I could not wait that long. I ended up telling him to not come back out that I am gonna report them to the Better Business Bureau and inform everyone I know to not use there company. He actually starting yelling at me and said he would see that his boss sued me if I did this. As I hung up the phone on him I could still hear him yelling at me. So thing twice before you deal with a company like this. I should of read the reviews first. I guess I will go rent a cleaner and go over the areas that they missed. If the owner or manager is reading this review you need to talk to Mike about his people skills. He is VERY disrespectful. So Mike, bring it on, I've already spoke to my brother. Who by the way is an attorney.
Good Carpet Cleaning Company. The gentleman that came out to our house was very polite and professional. He took his time and did an excellent job. We were a little surprised by their rate increase. For the last 4 years, they have always charged us 44.95. This time it was $ 55.00. He claimed that rates went up in February of 2012. Please be advised if you do get your carpets cleaned by this company, they count a hallway as a room. Hence,for the last 3-4 years we have always just had our living room and hallway done and were charged for 2 rooms. Our living room is only 11 x 15, and our hallway is 10 x 4. I am going to shop around this next time before I have this company come out again. So, that's my review.
Great place to do business!!.
I'm always sceptical of rating sites. If a company has been in business for a long time there has to be a reason. I looked at the reviews for Irish Mist and thought to myself that since the business was local I would try them in spite of some of their reviews. I figured they had to have thousands of customers. Since there were only 16 reviews and usually people that are happy with a product or service dont write reviews, I decided to test my theory.
I was correct. The person that answered the phone was polite and courteous. They scheduled me on the day and time I wanted (by the way I was in a hurry to have it done because I was having a superbowl party and they fit me in the very next day). They showed up on time, did a great job, and the price was very fair.
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