Shopping >Leo's Jewelry & Gifts Inc
A Wonderful Experience.
Having grown up in Wayne it was no surprise where to take our son to pick out the engagement ring when he announced he was going to propose. Our salesman was extremely helpful and took the time to explain about loose diamonds and offered several suggestions while keeping in mind our sons budget.
Our son was very impressed and relieved at the "no pressure" relaxed atmosphere. The ring selected was absolutely stunning and the Bride-to-Be couldn't have been any happier. Thank you so much for all of your help and making a special occasion even more special.
Making Christmas Spectacular. I met with Rob shortly before Christmas to remount my wife's diamond in a new, updated mounting. Rob's keen design skills and outstanding customer service enabled my to pick out a spectacular new ring, have the diamond expertly set and sized and ready for a stunning Christmas Eve presentation. I really felt like they really cared and went above and beyond my expections to make this special gift happen for the holidays. I go to Leo's for everything from self purchase, to Mother's Day gifts,and they always come through with flying colors.
A lifetime warranty here is all talk no warranty.
Almost 10 years ago we purchased my wedding ring here. We paid $5,000. It came with a "lifetime warranty". Three times a diamond broke (this site won't let me use the word cra*ked) and one time a diamond fell out. I hardly wear this ring as the first diamond broke within a couple months so I just did not want to wear it and have more happen. I wear it to dinner, conferences and holidays. Thats it! The ring had been sent back to Nili, the company that made it. They fixed it the first few times. This latest time, I was greeted with a salesman who asked me what I did to it to actually have a diamond break? If using a fork or looking at my sons papers at school or spinning the reels on a slot machine count as hard , well then I am gulity. I quickly told him that this was not the first time that this had happened and he looked it up on the computer and said he sees only one time since they have had the computer system. I told him I had all the papers and claim tickets at home if he did not believe me. The salesman seemed uninterested and bothered right away, first he asked me what I did to it to make it break and then he said it must be old and then asked how old the ring was? Do diamonds become weak when they get old? I did not know that mattered, a lifetime after all is a lifetime, that is exactly what the papers we have about the ring say. The sales man told me that Nili was merging with another company and they probably won't fix it. My fault, I do not think so. He said he would call them. The salesman called me back a couple days later and said that he called Nili and they would have to cut a special cut diamond for my ring because they no longer make that cut. My fault, I don't think so. So he told me that it would cost about $300 to fix (the salesman estimate) So my lifetime warranty is obviously no longer a lifetime warranty. I told him to wait and I would talk to my husband. When he called back to see what I wanted to do with the ring I told him I would come pick it up, he said "so you don't want it fixed?" I said no, He said he would have Nili send the ring back. The very next morning, Leo's called and said they had my ring back. Wow! One night to ship back from New York. My ring never left that store! Leo's also does not carry Nili any longer.
I have over 30 of these diamonds in my ring and 11 other shapes/cuts. If I had to replace them that would cost at the very least $9,000! What a joke.
We own a small business and have for 21 years. We have gone to bat with our companies, for our customers over a $50 pair of shoes. Leo's did nothing for us, they struck out, oh I am sorry the salesman did say I had another option, I could have all the diamonds put into another setting. Wow, what an option, take my diamonds and put them into another setting and I pay for it. Why didn't I think of that after the first diamond broke. I did not buy a ring with over 40 diamonds to later be put into another setting, I bought that ring because of the setting!!! They sold us our ring with a big speel on this "lifetime warranty" Don't let them give you this big "lifetime warranty" talk. It is only for as long as they want! We will start over fresh with a new jeweler. We will never return to Leo's for anything. The next person that admires my ring (and many people do) asks where I got it will be told Leo's and I will tell everyone of them what a joke this has been and never to go there and to tell anyone else the same thing!
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