I've grown up with this place being
from the downriver area my family and I would eat here often and the service was always great and we'd never had a problem before.
Fast forward to today, I'm an adult now and I wanted to show my Future Husband what a great place this was. I moved over 2000 miles away and was coming back for a visit to see some family and eat some of the food I'd been missing. I'd spent so long on the flight over telling my fiance how awesome the food was here, especially the salads.
When we finally get to Romas and have a seat I'm expecting everything to go perfectly. Little did I know that they are under new management that's somehow screwed everything sideways. I'm not sure why people still eat here and my only conclusion is they must not know. Their $10 dinner salads that used to feed 4-5 people now barely feed 2. Though they've become less stingy with their dressing which I suppose is a plus, the only plus.
Shrugging this off as a change in the economy, we proceeded to order a pizza and a pitcher of beer to go with dinner. When they finally brought our beer it was FLAT, as in... flavored beer-water flat.
We sent it back and just ordered some water, trying not to let it ruin the meal. After getting full of pizza and salad and packing up our leftovers, we headed up to check out.
Only to find that they STILL charged us for the pitcher of beer. After asking the lady at the register she only said that the beer wasn't flat and we'd still have to pay for it. This was AFTER they had taken the pitcher back with NO INDICATION that we would still have to pay for it. I told her that I thought it was bad customer service to take the pitcher back without letting us know that we would still be charged, and that we would have kept it otherwise.
Her response was "I can't comp it because there are cameras watching us". She also did not have a name tag on and refused to tell me her name or give me her managers contact information.
This place has gone WAY down hill.
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