Detroit >Union Street Restaurant
My Open Letter to Union Street.
To Whom it May Concern:
On Saturday, January 30th – my fiancé and I threw our engagement party at your establishment for 30 people. Never again will I set foot in Union Street.
1st – Ginger missed two scheduled appointments with my host Sierra, one of which she was actually in the restaurant smoking and drinking at the bar and the other – she never called to apologize or reschedule. The reason we felt the need to meet with Ginger is because many things were left unclear- including a question I had about purchasing alcohol – something I asked Ginger in an e-mail but that she NEVER responded to. You lost money – because I planned to buy the first round of drinks for everyone - but instead I told people to go to the bar to order – so fewer people bought drinks.
2nd – Ginger spelled my name incorrectly on our menu – something I corrected in an e-mail dated 11/23/09 (included) – to which she responded that she had corrected the error. So – not only were the menus passed out with the incorrect spelling – but a few other terrible things happened – a. my maid of honor asked to see them to make sure they were correct when she first arrived and no one brought them out, b. we had to request that copies of the menu be passed out after waiting an hour, c. new copies had to be requested with the correct spelling, d. the new copies came out sporadically and smudged because the ink was still wet and e. they were handed out as sheets of paper and not in the menu holders. Now – How is it possible that for an event planned since 11/23/09 – that the menus come out incorrect. That’s just a lack of caring on your establishment’s part.
3rd – all of our tables were not empty by the reservation time of 6:30 and my mother, my fiance’s mother, grandmother and aunt were told to wait even though part of our party was already seated.
4th - we had to ask the waitress to come take our orders – this did not occur until 30 minutes after we had FINISHED our appetizers.
5th – the staff didn’t even know what type of event we were having and kept referring to it as our wedding.
I am so disgusted by how your staff cared so little for an event that was so very important to us. We can’t repeat that event. There will be no second chance to have an engagement party. I caution you and your staff to take better care of future customers – especially in these hard times when people are very careful where they spend their money. I have been asked to write a few reviews on a number of wedding blogs and sites about my experiences with Union Street and will do so in the upcoming months.
Sincerely and Unhappily,
Great times. I love Union Streets good food good service. Urban and fun restaurant!
Don't plan on returning..
First off, I had to pay $5 to park. I've known many people who have had their cars broken into while parked in this area; even while parked right on Woodward, and during evening - not late-night hours. At least the nearby paid-parking lot has an attendant until 1am to watch the cars.
Next, the walk in (even though I was parked right around the corner) needed to include multiple cases of fending off panhandlers.
After being seated, a person at the next table addressed me, and expressed his displeasure that I had been seated at the table next to his group. Something to the effect of "out of all the tables in this place, they had to seat you...." I was with a small group who was sober and out for a dinner - we hadn't even said a word, not to mention offended anyone.
The food was average, the drinks were served with the wrong kind of glasses, and the service was average.
The walk back to the car was just as bad as the walk inside.
I do not plan on returning there ever, and would not recommend it to anyone I know.
Food not so good, Too loud to have a conversation. Went there with friends on a Monday night to have a going away for our kids who were off to college. Even though it wasn't very crowded the acoustics make it very noisy and we had to yell or talk into each others ears to have a conversation. Not good for group dynamics. We ordered Dragon Eggs as an appetizer, unfortunately our waiter never brought them. When he finally brought our meals we asked what happened to our appetizer and he had forgotten to put the order in. He offered to put the order in then - but our meals were already there so we said never mind. Of our 5 meals, 3 were good, 2 were bad. The Kung Pao chicken salad was drenched in an inch of chili-garlic sauce, it was gross. I had to let my lettuce and veggies drip clean before I could eat them. An order of spaghetti with meat sauce was flavorless except for the overwhelming taste of garlic. The NY strip steak and the salmon salad were given ok reviews by the people that ordered them. Our waiter offered to take the spaghetti off of the bill since it wasn't eaten, and we said ok. When the bill came the spaghetti was still on and the gratuity was included which is surprising for a party of 5. I guess that takes away the incentive to do a good job. And finally, we were hassled by 2 different street people in the short walk from our car to the entrance. I don't understand the positive reviews that I read about this place - I would never go back and am disappointed I went there with friends on my recommendation. Oh yea - the greeter and waiter never checked to see if things were ok - which of course they weren't.
Simply Done Right. Made my first trip to Union Street. Did not have a reservation, but was seated after about 10 mins. Ordered the crab cakes for an appetizer, and they were quite good: fat with crab, rolled in panko, with a minimum of filler. The only downside was they were not made with lump meat. Entrees were meat loaf and fish & chips, with mac & cheese, baked beans, and french cream potatoes as sides. The meat loaf was fantastic, with an innovative use of ham for flavor and added moisture. The slices were generous, with great texture and taste. The gravy was wonderful, as were the potatoes. The fish & chips were simple - battered cod, cooked perfectly, with lemon and tartar on the side. Simple, basic, perfect. Fries were crisp and hot. Again, simply done right. Regrettably, we had to skip dessert, as we were too full of food, and too short of time. In brief, simple comfort food, with some innovative touches, cooked perfectly. 9.5 out of 10.
Delicious food. I'm somewhat obsessed with the New England clam chowder and vegetarian lasagna at Union Street, although my husband has ordered several different dishes that have also been delicious. The prices are moderate (not what I'd call cheap, but definitely reasonable). Now for the negatives: the non-smoking section is much too small, so cigarette smoke can be a big problem; the noise level is very high (and forget about going there on a week-end night); plus, service can be erratic. Another problem is parking, as you either have to pay to park in their (guarded) lot or else try to find on-street parking. The latter is very difficult on week-end nights and it also makes you subject to aggressive panhandlers.
Would not return. My sister and I ate there and were very disappointed. Our waitress was not at all helpful and it was extremely noisy, we practically had to yell to each other to have a conversation. I ordered the Chicken and exotic mushrooms and it was not at all what I expected. My sister ordered one of the specials, Roasted garlic, steak and linguine, the steak was extremely tough (my sister thought it tasted like liver) and the sauce was just so-so. When the waitress brought our check it seemed like she disappeared, we had to track her down in order to pay our bill. We both decided that we would definately not go back.
It's a great place to eat. Union Street is a great place to eat. The have a small menu, but there many eclectic things try like seafood and buffalo. I definately suggest trying their buffalo nachos, their hot wings, or their black bean soup. I have never been disappointed by their food. Their bar is pretty good, also.
The eclectic mix is in the food and the crowd at this Woodward Avenue favorite..
Dim lighting and the golden hue of the art-deco interior keeps Union Street cozy. The seafood chowder is a creamy favorite that is filling without being heavy. The salads are exceptional, as well as creative. Dragon's Eggs--gorgonzola stuffed chicken breast, battered and fried in hot sauce atop caesar salad--is delightfully different. Numerous sandwiches and the Union Street meatloaf will please straight-laced diners. For dessert, try the sweet-and-light white chocolate Alpine Lace cake.
Good spot!!. I work right near UnionStreet and have been here more times than I can count for lunch or dinner. Everything my friends and I have ever had (and one is quite adventurous) has been great. Portions are HUGE (if you get the anti anti pasta salad it's enough for 4!) and I highly recommend the manchego beef tenderloin sandwich. It's the best sandwich I've ever had. Service is good but the place is usually so busy you'll end up waiting for your food. If you have a short break at work you might want to wait until later so you can enjoy yourself!
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