They steal your money.
I walked in to this Taco Bell. There was only one person in line ahead of me, and the drive-thru was empty. It took 5 minutes for them to take my order. I paid for my order, and waited another 25 minutes. Still, no food. I asked for my money back at that point, and the "manager" refused to give me my money back, and said that I should call the customer support line to complain. I called, they took my information, apologized, and said the "manager" would call me back. I told them that I spoke with the manager, and they told me it was the manager's responsibility to refund my money, not theirs. I never received a phone call. I haven't been to a Taco Bell since, and this happened six months ago.
Budget-minded families and travelers make a run for America's leading taco chain.. In Short A pink and blue color scheme, white tile floors and hacienda-like arched windows combine for a subtle Southwestern motif at this fast-food chain. Founded in Southern California in 1962 by Glen Bell (who invented the pre-fab hard taco shell), this casual order-at-the-counter Mexican restaurant features classics like tacos, nachos, quesadillas and burritos. In recent years, menu offerings have expanded to include specialty items like gorditas, chalupas and cinnamon twists.