06/26/09

Terrible Customer Service

by nursekimmie

Derrick (the person who helps you pick out your glasses) got loud and was yelling because we insisted that the glasses be fixed appropiatly. We had been up there mutiple times over a couple of months to get the glasses to where they could be worn without lenses falling out etc. When the glasses came back, they told us that there was a certain day that we could come and pick the glasses up because they were having eye exams. Having an eye exam has nothing to do with picking up a pair glasses that we had gone without for a couple of months. When we went up to Rosedale Eyecare, there were no patients in the waiting area. The doctors were sitting around talking and doing nothing. So there was no reason that we should have been told that we couldn't pick up our glasses until three days later. Rosedale Eyecare is the worst place you can possibly get your glasses from. We went to DOC and LensCrafters for many years before coming to this place. Any time we needed our glasses tightened or if the srews came out or if the lens ever came out, we never had any trouble. So if your looking for any glasses make sure you DO NOT GO TO ROSEDALE EYECARE!

• Pros: Good selection of glasses
• Cons: Rude and unprofessional staff