Morse Moving & Storage

10/16/09

Not a good experience

by ixta76 at Citysearch

This was a long distance move, from Ann Arbor MI to Houston TX.

The first thing that happened was that the moving representative Mike Engelhardt misquoted the amount that it would cost to have my things packed. I did not find out about the correct rate (about $300 more than agreed on) until after I made the agreement to go with their company.

Next, I was charged a fee that I was not informed of; I specifically asked if this fee (for delivery to a storage unit) would apply, and I was told "no." This was cleared up, but I was starting to worry that my move would not go smoothly.

The next thing that happened was regarding the delivery of my items. The window of delivery dates that I was given were June 30 to July 3. Since I had not heard from anyone by the afternoon of July 2, I called my move coordinator Beverly McCuaig on that afternoon to find out when my items would arrive. When I finally got a hold of her, she had no idea where my shipment was and did not even know if they had left Michigan. She said she would find out and call me back. I did not hear from her for a few hours, and so I called Mike to find out what was going on; he was very short with me and told me that I should be talking to the move coordinator. When I told him that she had not called me back, he gave me her direct line. I left a message for her, and finally heard from her a few hours after that. Apparently my items did not make it onto the truck and she had no idea when they would be delivered.

I called the customer service at Allied and again was met with rudeness. The representative (Tom) I talked to basically told me that they were under no obligation to deliver my items within a certain time frame and the only thing he had to guarantee was that items would be delivered. After much prodding on my part, he finally looked up who would be available to pick up my shipment and gave me an estimate as to when my things would leave.

A few items were damaged in shipment and the claim form I was given had the wrong address, so a few weeks after mailing the form, it was returned to me. I did finally get my claim in and received a check today for the amount claimed.

I did finally got my shipment, though I wish I had followed my initial instincts and hired someone else.

• Pros: I finally got my things delivered
• Cons: AWFUL communication