Dearborn >Kabuki Dearborn Restaurant
I've given up on this place..
I live just 3 short blocks away from Kabuki so have been frequenting it since it opened a couple years ago. The food has always been reliably good and has kept me coming back regardless of the bumps in the road when it came to service, pricing, and wait times.
Unfortunately, after my experience there tonight, I've decided to give up and either go to the more reasonably priced (but not as tasty) O Sushi two blocks away or the spectacular (but more pricey) Benihana to get my sushi fix from now on.
First of all, as usual, there were 3 different servers that would come to our table with menus or water or salad/soup. You never really know who is your server and inevitably end up just flagging someone over to take your order. My group felt right from the get-go that no one wanted to take care of us and we were just burdening someone else's busy server. Then, despite the fact that our server, Nada, had pen in paper in hand when she took our order AND came back a second time to double check it, I still never received my meal (seared tuna and edamame). At first I thought maybe it just wasn't finished yet because for some reason the other 3 people's food at all came out separately. Then after 15 minutes of no one coming to check on us, we finally flagged down a DIFFERENT server to ask if we still had more food coming out. He came back with the receipt and asked what we didn't receive. I told him and he just kind of said "Oh." And then I said that I did not even want the food anymore because the rest of our table was finished eating by that point.
To make matters worse, at no point did our original server Nada or anyone else come over and apologize for the mistake. Rude and pretty unprofessional if you ask me. To top that off, we waited another 15 minutes before flagging down a THIRD server to ask for our bill. I'm clearly not worth enough as a customer for you to want me to come back. Well, congrats Kabuki Sushi, you lost 4 customers tonight!
Not too shabby!.
Have gone to this place several times since it took over the old Moe's location. Sushi has been consistently good and at a fairly decent price [their most expensive roll is around $17 but is full of expensive items, beautiful crafted and filling; vegetarian and typical (spicy tuna, California, etc.) rolls come as cheap as $3 or $4 and are still pretty filling]. If you're not into sushi, other typical Japanese fare (including chicken, pork and beef dishes) rounds out the menu. Everything comes with delicious miso soup! Also decent wine list with some Japanese beers. Beautiful ambiance with an interesting mix of music (outside of traditional or contemporary Japanese music, Rihanna seems to be the preferred artist... I've been to Kabuki a few times only to hear 5 or 6 Rihanna songs in one meal!).
Service, however, is a little shaky, You seem to get either really good, or really bad, service. I've been here with others with literally no one else in the restaurant, only to wait literally 25 minutes for my sushi order to be picked up, my "waitress" quickly scuttle by our table several times in order to not refill our drinks, and then see her stand in a corner stacking and restacking items so as to avoid being near us. Another waitress came in (with the other waitress still there, as she took another table's order once they came in) and did us very well; we made sure to leave the tip specifically for our second waitress. Similarly, I've had wonderful playful (teasing, joking, conversational) and helpful waitresses. Still, every once in awhile, I get service bad enough to wonder what goes through the mind of the manager who hires these people.
Sushi's still great enough to keep me coming back for more. Their Kabuki roll will have you craving nothing else!!
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