Very poor customer service.
I went to Envy Salon with my Goddaughter and both of us got a manicure and brow waxing. The manicures were excellent. My eyebrows got decimated, however. The esthetician apparently mistook my instructions to "make them thinner" as permission to completely remove the outer half of my eyebrows. The wax that they used was harsh, too, leaving me with redness by my eyebrows that did not go away for two weeks. I have never had that problem before at other salons.
More importantly, when my Goddaughter got her eyebrows waxed, the Esthetician accidentally dropped warm wax on her brand new knit top, one that I had just given her and was brand new. There was no smock or towel used to protect clothes. No problem at this point - everyone makes mistakes. The top was not a super-expensive designer silk blouse, it was a knit top that cost $50.00. When neither a wax removal product nor machine washing removed the spot, my Goddaughter advised the owner that she expected full compensation for the cost of the ruined top. The owner wanted to personally see the top, in spite of the fact that my Goddaughter had shown the spot to the staff when it happened. So, another trip out to Northville, using precious time and gas. Then the owner wanted the knit top taken to a dry cleaner of her choice to see if the spot could be removed by them. A reasonable request, but it meant two more trips out to Northville to both drop off and pick up the knit top from the dry cleaners, using even more precious time and gas to resolve this problem.
It turned out the spot was removed effectively by the dry cleaner, so the top was saved. However, the owner of the salon was very uncooperative at every step of the way, using irrelevant excuses to not assume responsibility for this accident. Whenever my Goddaughter called the owner after the initial conversation with her, the owner was not available to speak with her, and did not return her phone calls. A responsible owner that has a reasonable approach to good customer service would have either compensated her right away, or at least arranged to take and pick up the damaged top to the dry cleaners herself, rather than expecting her customer to call her repeatedly and to use her own gas and time for THREE extra trips out to the salon and dry cleaners to fix a problem caused by someone else. My Goddaughter surely spent more than $50.00 in gas and time to get this fixed. To this day, the owner is not returning phone calls to arrange compensation even for the cost of the dry cleaning, despite numerous attempts. This is absolutely terrible customer service. I have lived in five cities in two countries, and have gone to many different salons, and this is by far the worst service I have ever seen from any salon. The owner should have been much more cooperative and assumed more responsibility to fix a problem clearly caused by one of her staff. She is evidently not even willing to compensate for the cost of the dry cleaning. Tsk, tsk. I think its reasonable to assume that the owner of the salon would treat every problem with the same poor attitude.
So, if you go there, be sure to wear old funky clothes that you do not care about. You will NOT get treated well if there is a problem
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