Trenton >Women's Clothing > Perfect Dress
2710 W Jefferson Ave, Trenton, MI | Directions 4818342.141906 -83.178161
I had an amazing experience here at The Perfect Dress. They had a wide variety of dresses to pick from. The staff was VERY helpful and very pleasant to work with!
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Sydni Morgan: found the perfect dress for homecoming court and homecoming! The staff was great! Thanks so much!
Sheila Kaczor Moore: Beautiful dresses, awesome customer service!!!!
Mark Kaniowski: Rented a tuxedo from The Perfect Dress, great service and great fit. Thanks guys.
Angela Phipps: Found the most amazing dress ever!!!! These girls are awesome, fun & very helpful :)
Morgan Cooper: Everyone here is so nice and it was super easy! so many dresses!!!
Brandy Ortiz: I found my dream dress and my maiden of honor along with my bridesmaids found beautiful dresses in less than an hour. I loved the selection and the service. The ladies that helped us were so sweet, it was stress free. This is a fabulous one stop wedding shop. I am absolutely thrilled. I didn't know my wedding could be this beautiful, and we didn't spend an arm and a leg! I am so happy after my experience there I can't wait for my wedding day now!!!!
Ellie Mruzek: Just drove over an hour to Michigan to come shop here! Were from south of Toledo and it was totally worth the drive! I heard they had a huge selection and I'm so happy we came. Thanks Carly and the perfect dress!
Liz Smoczynski: Bought my wedding dress here. :) everyone was very welcoming and easy to talk to. Highly recommend!
Noel Kudela Lipinski: just bought Madison's homecoming dress!!! Great store and friendly service.
To see over 100 more reviews, check out The Perfect Dress on Facebook.
I would never shop at the Perfect Dress again. From the very beginning it was a bad experience. I had an 11 appointment to try on wedding gowns -- the girls showed up at 11:15 and then had to open the whole store. My appointment didn't get started until 11:30 and it was FREEZING as they did not have the heat on.
I found the dress that I loved and the girls that were there were completely inexperienced in measuring. I was wearing a size 10 dress w/ clips holding it up and they were trying to talk me into ordering a size 12!!! I ended up going with the 10 and needed TONS of alterations! I should have got a size 8.
Also, the store is run by a bunch of young, high school girls. Even the managers appear to be under 21. They are not educated or equipped to be running a business by themselves. And I never NEVER seen an owner in the store. The girls come in late at every appointment. -- usually with McDonald's breakfasts, talking about how hung over they are. Very unprofessional.
In addition of all of this, the veil I had on hold was sold to someone else and they did not even write the style number down, they lost our receipt of payment for the wedding dress, and my alterations were not done on schedule. I had to reschedule my appointment for my final fitting so I called the store and they told me no problem -- only there was a problem because they did not inform the seamstress. I drove two hours for this appointment and my dress was no where near done. When we asked for the owners information to call and complain, a manager told us she could not get an owner into the shop and could not give any information about how to contact them. She just told us "I am handling this" in a very condescending tone.
Needless to say, the day I got my dress back & made sure it fit, I ran far far away from this store. It was such an awful experience and I would recommend you go ANYWHERE else for something as important as your wedding gown. Worst customer service I had ever dealt with.
Response to dmnutter07 – Dear Karissa Nutter,
We want to say first off thank you for doing business with us we greatly appreciate it. However when I read this review I was very lost in what exactly your complaint is about. When you put the initial down payment on the gown how was your balance not subtracted? Your saying the consultant not give you a remaining balance but when you went back for your 2nd payment the amount was indeed correct... We update our main receipt every time you make a payment, we are not responsible for keeping track of your records on your pink copy. “When my husband went back 2 weeks later to make a payment on the dress they didn't deduct it from our receipt, but he saw that they took it off their copy.”
To further more investigate this situation we pulled your receipt and you last payment was made on Saturday the 5th at 5:00 in the evening and the gown was taken out of the store. The alterations department is closes at 7pm we would have been glad to fit you into and apportionment with this 2 hour time span. We could have worked on the gown all day Sunday and Monday to make sure your garment was ready for prom. We spoke to Mary whom was claimed the “ignorant girl” who is actually a woman and has been part manager in running the alterations department for 3 years now. We really do not appreciate name calling, when in fact we feel that is was ignorant to wait till the last minute to pull your gown our of layaway and try to book an appointment the week of prom. Mary was working yesterday and we asked exactly what had happened. She said, she was sorry that we couldn’t fit you into our appointment but then she explained why. Your prom was on Friday the 11th and you came in for an appointment the evening of Monday the 7th. This would only give us 3 business days to do alterations on your gown. Our staff is fully trained is aware that we will not take an alterations appointment if we do not have 7 days allowed. If are less then 7 days then we issue a rush fee of $50.00. Also Mary looked up you appointment date and time which all booking go through her, and your or daughters name was never even issued an appointment. When you took out your gown on Saturday why didn’t you just book and alterations appointment then. When exactly did you call to make your appointment because our salon is closed on Sundays so there was no way possible we could have even booked you in on that day. We feel as if things are just not matching up with the information you have giving us. We cannot alter which you might think is a “small amount of alterations” when in fact the bust needed to be taken in and a full ballgown hem. This is an immense amount of work that we can not do in the time frame that you have giving us. All of our customers are aware that alterations take time and most of them have had alterations appointments booked well over 3 weeks in advance. We are sorry once again that we could not fit you into our bookings but if we had more time we would have been glad to! Thank you again for your business hopefully now you understand why we could in no way possible get your daughters dress done in that amount of time.
RESPONSE TO NOT SO PERFECT DRESS – We had to tell the girl to take off the initial down pymt. because she didn't do it. When we purchased the dress it looked to fit her well. When I called the store back on Sat and then called alterations, I was told that the dress would be ready for prom on Friday. If she hadn't told me that I would have immediately started looking for someplace else to get the dress altered. WHY WERE WE EVEN MADE AN ALTER. APPT. WHEN SHE KNEW THE DRESS WAS NEEDED FOR THE FOLLOWING FRIDAY..SHE WAS TOLD!!!!!! MY DAUGHTER WAS GIVEN AN APPT BECAUSE I CALLED ALTERATIONS AND SPOKE TO SOMEONE WHO GAVE US ONE!
Looked for Pageant Gowns.. interesting time. – My daughter is a pageant competitor so we are always out and about searching for new gowns. We purchased a gown from here and we didn't have a bad experience.
The staff was friendly. Yes, most of them are teenagers but they all seemed friendly and like they enjoyed what they were doing.
My only complaint is the lack of knowledge of the staff. I suppose for prom or homecoming a place like this is fine to go to, alls you need is a nice gown to feel pretty in, however for pageantry please stay away.
They claim they have someone who "understands" pageantry but really, they don't. All of the gowns are overpriced and tacky. A 'pageantry expert' will recommend a complete horrid gown for your daughter. We came once when we were inexperienced in pageantry and we bought a dress we were recommended. After all of the experience and knowledge we have gotten, it's amazing to believe we let them trick us like that.
With experience in pageantry, also comes a lot of shopping in other boutiques, shops, etc. Lets just say compared to other shops, PD sucks.
Nonetheless, the icing on the cake was the over-priced alteration services. They where cheaply done and way to expensive. Just cut around the bottom..
I'd give the perfect dress a decent rating but not a good one. They've got a boring selection of gowns. Trashy 16 year olds will love them though!
I had a GREAT EXPERANCE! – I went in looking for the perfect dress and I had such a GREAT experance. The girls there where always right there to zip my dresses as i steped out of the changing rooms. The girls are all so friendly, they where very familar with the style this year and also knew which dresses to put me in! They made me feel very confortable. I would tell anybody to go in there to look for a dress!!
RUN, DON'T WALK AWAY FROM THIS SHOP! – The truth is, I am lucky enough to be able buy a formal dress anywhere - I usually buy mine from Nordstrom, but in the interest of "buying local" I thought I would take a look at the prom dresses at the Perfect Dress. The staff made me feel like I was invisible... the selection was poor to vegas-like. Back to Nordstrom for me!
What a dump!
Do NOT get alterations here!!! – Terrible experience with this shop! After spending over $500, dress was so terribly altered, it cannot be worn. They got their money, so they obviously didn't care. They gave it to me in a dirty plastic bag with coffee stains on the inside of the dress! I could list everything that was wrong, but I get mad all over again just thinking about it! I buy about 3 pageant dresses each year, and I will never buy another dress from this shop, and I will not let anyone else I know use this store either!!!
Got the job done right! – I have been a very stressed out bride.. like every bride! But Erica really wanted to help me with my gown and really did go out of her way to steam it for me! I have had a positive experience overall and would definitely recommend the shop to others!
P.S. Brides--- just because you're mean to everyone because your anxious and stressed... does Not mean that it is right to take it out on local businesses!
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