Plymouth >Food & Dining > Amici Italian Bistro
Very poor experience over all.
We brought in a coupon that said buy one dinner get one free from the local coupon paper, showed it to the waitress before we ordered and she said the max they would give us is $7.00 off our total bill. That is not what the coupon said and we were too tired to argue as we just came from the funeral home.
I ordered the seafood cannelloni for $14.00 only received ONE. There was about as much food as what you get in a Lean Cuisine or a Michelina's frozen entree you pay $3.00 for at Kroger. Was not TOLD I could have another one by our waitress, my husband's food was skimpy as well we went home HUNGRY and angry. My husband ordered diet coke and was served it in a can. Ok but then if he wanted another they charged him another $2.00, at least I was smart and ordered ice tea. My refills were free. Whoopie!
No bread on the table not even bread sticks. No water on the table. There was a large screen TV with ESPN on. Seriously? In the dining area of an Italian restaurant? It was a 90 degree day and the air conditioning was obviously on the fritz plus there was a ceiling fan that looked pretty but also was not turned on.
At the same time ordered dinner we ordered a pizza for our kids, told us they were out of "large pizzas" we could buy 2 small that were very very small, more like personal pizzas not the generous size slices they claim on their menu, kids were also hungry after their itty bitty pizzas.
Spent $55.00 plus tip. Probably the value of the dinner was less than $15.00, quite the mark-up. Italian food is supposed to be plentiful not skimpy! You are supposed to honor your coupons properly.
This place was horrible and we will NOT be returning. I suspect this place will be closed by the end of the year.
Not a good dining experience.
Well this was one of my worst dining experiences EVER. Especially, since I was with my wife and boys (8 and 6).
Overall the food was average, service average, pricing average BUT the management (owner) was absolutely terrible beyond belief. If you want average everything with a terrible management staff then this is place for you. If not, there are plenty of other Italian restaurants out there.
The issue was a coupon I tried to use from Restaurant. com which was 100 legitimate and I can scan in and supply it for review. Well, the owner/manager came over and became loud, rude and almost physical about me trying to use this. He was the one that signed up with them and not me. Basically, he needed to take $25.00 off of the bill based on me (the customer) meeting my obligation.
He refused this and basically said all he could do is $10.00 off and basically I better take it. I told him no which sent him over the edge. He then threatened to call the police if I did not pay my bill. It got worse when I said fine, I would just decline it from my credit card (which I did and Chase came back and adjusted it (took off the $25.00)). He became loud, stormed off staying he was calling the police. I really feared for my kids/family and my six year old was almost in tears.
He came back almost threw the bill on the table. I paid the bill and left in a hurry so nothing more happened.
Wow what an experience for average Italian food.
I would advise to stay far, far away from this place. You never know what might happen to you.
Rich in Michigan
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