K J.

Joined 3 months ago

Their ph msg says "your call is very important to them" after an 11 minute wait for a simple question on turning in rolled coins I'm told they DO NOT take them, that they would break them open, put the coins through their machine and CHARGE me 2 % to take my money????!!! It is past time to find a new credit union as their customer service is the worse!

Doesn't Recommend

kelleys888

Joined 2 years ago

Loyalty means nothing here. I was a customer of Community Choice for several years. I've had a checking and savings account as well as couple loans through them, always paid on time and on the up and up until I ran into some financial troubles in the past year. Much like the rest of MI, I have been struggling in this economy to keep my job. I survived 3 rounds of layoffs only to come away with a paycut. I have been barely able to make ends meet, not to mention having to deal with some personal tragedies recently as well. As a result, I overdrafted on my account. I immediately called Community Choice to appeal to them to please help me reduce some of the fees because I was going through a hard time. I never asked for a get out of jail free card, I merely asked them to reverse a couple fees so I could pay them sooner and get back on my feet since I was starting a new, better paying, more secure job. Now anyone reading this should understand that I work in customer service myself, so I am never that irate and unreasonable customer on the other end of the line. However, like everyone, I expect to be treated with dignity and respect. I spoke to manager and not only was he rude, but he made me feel about 2 inches tall, and after he said what he wanted to me, he hung up on me. I guess loyalty means nothing anymore. After years of good accounts and hard work, they leave me and dry when I need them most. That's not the caring and polite credit union I signed up with 7 years ago. I moved to Bank of America and have never been happier.

Doesn't Recommend

concerned Livonia residen

Joined 4 years ago

WATCH YOUR WALLETS!!. I'm a school teacher who's starting a new family, working a lot of hours, but watching every dime. I came to Community Choice because I grew up in Livonia and wanted to support a local company. At first, they were very cordial and pleasant and I hoped I had found a financial institution that might actually be concerned with a guy who has to work for a living....boy was I wrong!! Community Choice Credit Union has cost me more money than I care to remember!! They've hit me with more "hidden fees" and have no shame about it! They continue to talk down to me like they think I'm stupid and don't recognize when I'm getting ripped off! They split hairs and double-talk like a bunch of slick politicians....then take the money you've worked hard for!! Of course they cover their butts legally but you can tell when you've been bullied. Maybe they've gotten too big to be concerned about the little guy who might have a low balance cause He or she wants to keep a roof over their head??. It's been my experience they will hit you with a fee whenever they can. I thought these people were supposed to look out for us a little bit.

I'll be moving to Detroit Edison Credit union and if I can make one suggestion to the community I've grown to love, I would close your account as quickly as possible (or don't open one) because these people will stab you in the back and smile in your face at the same time.

Do I sound bitter?? That's because I am and I'll tell everyone I can as loud as I can! I'll be sending this email out and hit facebook, myspace and whatever else there is out there to let everyone know that when it comes to Community Choice Credit Union....WATCH YOUR WALLETS!!