Oval Repair
Livonia, MI 48150
Phone: (734) 422-6825
01/23/2007 Posted by doublegwh
Oval Repair was recommended to me by my brother who said they were fair to him. When my "Service Engine" light came on, I decided to give them a try. I brought my car in at around 10am on a day I was off work. I told them I knew not what was wrong, but I knew I couldn't fix it. I said to change the plugs too and add a oil change. The oil change was $20, but the labor to change 6 spark plugs cost me $140! They weren't sure what to do to fix my engine light so that became $210 for trial and error labor! I picked the car up and my total bill gave me sticker shock, I paid it because my car was now "running like a dream". Well, "the dream" idled extremely high, a problem it had when I first brought it in. Two days later and my "service engine" light was back on and so I returned it to Oval Repair to finish what they started. When I dropped it off I instructed them to "Call if there are to be ANY ADDITIONAL CHARGES", they agreed. After 6 hours I called and they asked to keep it overnight as they couldn't find the problem. I said ok as this was under warranty from the original repair. The next day I called about noon and they still couldn't figure out the problem and that it is probably a severe engine problem that will cost in the thousands to fix! I said not to do anything else and that I would pick it up in a couple hours. When I arrived, they told me they figured out the problem and it was just a $10 PCV valve that had gone bad. WTF! I was in a hurry so I pulled out my wallet to pay the $10, but they told me I now had to pay the Extra Labor charges. I said that I told them not to work on it anymore and they should not charge me for the labor. I was greeted with insults now and that I had to pay. At one point they THREW MY KEYS AT ME. I paid it, but I will NEVER GO BACK! BEWARE!
Pros: Nice waiting room
Cons: No up front estimate, Charge you for inexperience.
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