Pure Nv Salon & Day Spa

06/28/07

NOT WORTH THE WAIT!

by ferinski at Citysearch

In the past few months I visited this salon twice. On both occassions my stylist called off that day. The first time I was patient and another stylist offered to do my hair. It was an average haircut. My husband could hardly notice a difference. Since I didn't get the stylist that I was suppose to see to begin with I thought I would try again. I had to wait 3 weeks to get an appointment to begin with, then when I show up she called off again. I tried to remain calm and asked the receptionist since I was there was there anyone else that could help me. Without asking any of the stylist she told me no! I will not be back. This place might look nice but thats about it. My sister also had her hair done for a wedding a few days prior she has very short hair and brought a few crystals to have put in her hair and the stylist refused!! Claimed she doesn't put anything in anyones hair not even a bobby pin. What a joke. I would take my money and go else where girls. You can get better service somewhere else. This place is all about appearance and not customer satisfaction!

• Pros: Nice atmosphere
• Cons: Not concerned with customer satisfaction

11/20/09

Dirty

by tshorty at Citysearch

The salon was so dirty I've never seen a salon like this. The sylist rushed through my haircut. She did not finish blowing my hair out and and the cut was terribel. She did not cut all of mhair onlyin places and did not use the thinning shears. I did not notice until I got home and looked at my hair closely. Never go here to get your hair cut It was terrible

• Cons: The sylisty rushed through my haircut

11/07/09

GREAT SALON

by natjenks at Citysearch

Had a manicure pedi massage and color done for my Bday and had a wonderful expierence ...was sooooo relaxed after. Girls were very nice and did an excellent job. So glad this place is so close to my home. Will be back.

Thanks again!!!!

10/23/09

Cathy is the best!!!

by marcyjasas at Citysearch

Have been a cilent here for years and love this place.I come in every three weeks Amy does my hair and Cathy does my toes and nails.I have been following Cathy and Amy for 15 years and never had a problem with Cathy.I send all my friends and family to her and they also have never had a problem.I think this lady that wrote a book about her toes being in such awful shape is a little crazy!!!

10/17/09

Wretched pedi, worse customer service. Avoid!

by AngelOfDevs at Citysearch

Because they did not like the way in which I complained about my pedicure I was not offered anything in return for a pedicure that lasted under two days. I was also told that pedicures only last two weeks when my other pedis have lasted four to six weeks.

Live and learn. just know if you EVER have a problem here, it will not be in any way compensated for, even when it is a birthday gift, Happy birthday to me. Instead I was blamed and told how exactly I should have worded myself and that phone is better than email and that was the problem, not that my polish job was bubbly and peeled off. The customer is NEVER right here, the owner is too busy with sarcasm and feeling like he is not responsible for the workmanship of his employees.

The massage therapist here was excellent. The wax job fine. The pedicure was not to the standard I have experienced elsewhere for similar pricing and the customer service was wretched. They do not want happy clients, they want to be right and make you feel like an idiot for not being satisfied with the substandard. A lot of double talk and general bad business, better salons to be had for sure. Go at your own risk and be sure to check your pedi in better lighting than they have so you can see the bubbles, I was a late appointment, then went for sushi and they were closed by the time I realized my toes were horridly done. Also make sure you are not leaving for vacation the next day or anything because as they will tell you pedis are not supposed to last long.

I am not a complainer. Check my other reviews. I have nothing but glowing things to say about other places like Indigo Salon and Spa in Canton, Brown and Deline in Ann Arbor and VIP Nails in Riverview. All are top notch and REALLY know what a true spa pedicure is, plus they will last longer than 2 weeks. They also have good management who care about clients and their happiness. I have NEVER had an issue anywhere like I did at Pure NV, I am completely appalled by the way they handled it.

Oh and they call you if you give them a bad review and call it slanderous. I speak the truth, you are harrassing me and I will not tolerate it. I have had multiple phone calls and a mean email telling me I am a meanie because my tech is having personal issues. How am I to know that? I stand by my review, I got a bad pedi and no offer of compensation from the salon.

• Pros: Good massage therapist, decent waxing
• Cons: Worst pedi ever, customer service is appallingly bad.

09/16/09

If you want to relax this is the best place

by Humminbird at Citysearch

My daughter for my birthday bought me a 45 min massage and a pedicure .I was nervous about the massage and she made me so comfortable .If you need to relax this is the place to go ..Hope you try ...I am going back .Great prices

• Pros: They treat people like Princess
• Cons: Nothing bad about this place

06/25/09

Facial

by avedajunkie27 at Citysearch

Had an AMAZING facial. I was so relaxed I started to doze off. My skin looked great after I didn't even want to put on makeup. A first for me!

• Pros: relaxing

06/16/09

great facials even though I go to Holly at Salon Epiphany

by jibajaba85 at Citysearch

I love this place for the spa services but, my stylist Holly is over at Salon Epiphany now so I go there for my hair and here for my facials with Corrinne. She's great at what she does.

• Pros: Corrinne gives a wonderful facial
• Cons: My stylist isn't there anymore

02/15/09

NICE SALON

by 12ADELVA at Citysearch

Great salon and spa downriver. very trendy and great stylists.I love my new hair style and love this place. Never been disappointed with any of the stylist or services i have had done.

01/14/09

Great Service:)

by amoris90 at Citysearch

Great salon and friendly staff. When in at 7:30 and even though they closed at 8 they still took me for a pedicure . Was wonderful (love the room). Found my new favorite salon. Thanks Pure NV.

01/07/09

Wonderful place

by sourgrapes at Citysearch

I recieved a gift card for Christmas and went to Pure NV very nice salon and had wonderful services. I would highly recommend this place to everyone.