Wesley Berry Florist Inc

10/25/09

Beware of Wesley Berry Flowers

by GBBIV at Citysearch

After ordering online from FTD's site, I received a call saying they could not deliver the order I had made the day before. So I quickly did a search for florists in the Patterson NY area. I found Wesley Berry Flowers posing as a local florist in Patterson, NY when searching florists in Patterson, NY. They have a page that has Patterson, NY in their URL, and talk of local deliveries, so you would swear they are located there in Patterson. We ordered the flower arrangement called Simply Enchanting for my daughter's wedding anniversary, and we were assured that the flowers would be delivered that day, using the same vase as seen online, and that the only substitution would be calla lilies instead of tulips which were out of stock. We were delighted. However, a few hours later, my daughter sent a picture message of the arrangement that was delivered. It was nothing like the one I ordered. It looked like a hodge-podge of miscellaneous flowers thrown in a round vase. It was very unprofessional. When we called Wesley Berry Flowers, we discovered that they were not the florist who actually delivered the arrangement. In fact, Wesley Berry Flowers isn't even located in Patterson NY. They wouldn't even give us the name of the florist who had delivered the hodge-podge mess. Their only solution to this problem was that they would cancel the order and go pick up and take the delivery away, without replacing it with the correct one I ordered. Can you imagine them going to my daughter's home and taking the flower arrangement away on her anniversary day? With no replacement? How tacky and unprofessional!! Wesley Berry's response was, "Well, that's just the way it is."

Moral to this story: Be careful who you order from, even if it's FTD.

• Cons: Unprofessional Flower Substitutions

08/17/09

ALWAYS GREAT SERVICE

by karenteacher at Citysearch

Have been a customer for many years and can't say enough about the great service I have always gotten over the years.

• Pros: Fresh flowers, fast delivery, no problems